Refund and Returns Policy – Reeoka — Products Made Personal

Last updated: [21/07/2026]

Reeoka sells digital products only. Please read carefully before purchasing.

Digital products (instant downloads)
Because digital products are delivered immediately and cannot be returned, all digital sales are final and non-refundable.

Exceptions — we’ll issue a refund or replacement if:

The file is corrupted, incomplete, or won’t open
You received the wrong product
The download link failed and we cannot resolve it

Custom and personalized products
Custom coloring books, custom storybooks, and any product personalized with your name, photos, or details are made to order and cannot be refunded once production has begun.

We will replace or refund if:

We made an error in the personalization you submitted
The final file is defective or unusable
The item differs materially from what was ordered

We cannot refund for: typos, misspellings, or incorrect details you submitted; low-resolution photos you uploaded that reproduce poorly; or a change of mind.

Cancellation window: custom orders can be cancelled within 24 hours of purchase, before production begins. Email info@reeoka.com immediately.

Refund processing
Approved refunds are issued to your original payment method. Once approved, we process within 2 business days; your bank or card issuer then takes a further 5–10 business days to post the funds. Timing after we release the refund is controlled by your bank, not by us.

Refunds are issued in the original transaction currency (USD). If your bank converts currency, the amount you receive may differ slightly due to exchange rate movement — this difference is not refundable by us.

Payment disputes and chargebacks
If something is wrong with your order or a charge, please contact us first at info@reeoka.com. We respond within 1 working day and resolve most billing issues quickly — it’s faster than a bank dispute, which can take 30–90 days.

Charges appear on your statement as REEOKA. If you don’t recognize a charge, check whether a family member placed the order before opening a dispute.

We reserve the right to contest chargebacks filed without prior contact, and to supply the payment provider with order records, download logs, and correspondence as evidence. Customers who file fraudulent chargebacks may be refused future service.

Order cancellations by us
We may cancel and fully refund an order if: the product is unavailable, a pricing error occurred, the custom content submitted violates our Terms of Service, or we cannot verify payment details. You’ll be notified by email.